Gratuity Policy



Dear Clients 

We have guaranteed the chauffeurs that we will pay their gratuities directly. Therefore, they expect their gratuities from us along with their other payments.  As a result, they consider any cash payment from a client as an extra gratuity, i.e., in addition to the guaranteed gratuity that we pay them. This is one reason we add gratuity to the quoted prices and charge our clients the total.  Another reason is that the passenger(s) are often either guests or employees of our clients, and our clients would like to pay the gratuity as well. In any case, the chauffeurs know that our clients have already prepaid the gratuity. 

We have provided a blank space on our Reservation Confirmation forms for the clients to indicate the gratuity percentage they would like to add. Choosing a reasonable gratuity percentage is, of course, always up to our clients. We recommend, however, 15%, 20%, 25%, or more. The average client’s voluntarily prepaid gratuity is between 20 and 25 percent.  After the service, we will refund any portion of the prepaid gratuity if the client informs us that the prepaid gratuity was excessive for the service they received, and we will adjust the amount according to the client’s request. The Reservation Confirmation form states that if the client leaves the gratuity field blank or does not respond to the Confirmation at all, we will assume a 20% gratuity on the quoted amount and charge their credit card accordingly. 

To justify even higher gratuity percentages, we would like to bring to our clients’ attention that, in addition to the time chauffeurs spend with their passengers, they also spend, on average, between  3.5 and 5.5 hours per service on preparations. This additional time is usually spent before and after serving the passengers, on tasks such as driving from the garage to the pick up locations and back to the garage after the final drop-off, cleaning the vehicle interior, washing the vehicle exterior, purchasing and stocking ice and soft drinks (for hourly services only), fueling, vehicle maintenance, planning the routes, checking and adjusting to the actual flight arrival times and flight delays, doing the paper and the office work, etc.

We hope our clients will find our policy reasonable and indicate their gratuity percentage choice on the confirmation forms.  Please let us know your questions, comments, and concerns.

Best regards,

LAlimo.com & Branches

rsvp@lalimo.com

Since 1996

Last Revised: October 2019